Support & Help
Returning and Exchange
- the item has incurred damage
- the received item is different from the order
Returning and exchange Policy
Due to our international shipping process, we are unable to provide returns or exchanges on products.
Before making your purchase, please check over the details of your order.
If there are any details you are unsure of, please make an inquiry to customer support before your order.
We take all necessary measures to ensure a quality service, however in the rare case that:
Only in these cases can we provide an exchange service, at no extra cost.
Refunds will be issued by the same method as the original payment.
For credit card payments, refunds will be made within one week.
※Timing of the refund will depend on the credit card company.
The returns process is as follows:
E-mail us at : firstname.lastname@example.org -> Send items for return -> Check items -> Process refund
(Phone us at : 81-58-255-5256)
Please return the items you wish to refund to the following addresses.
TO: Manches Co., Ltd. MID INTERNATIONAL ECshop
Gifu-city,Gifu 500-8686 JAPAN
The refund method in the case of returned items
We advance procedure of refund after the items arrival which you returned.
In the case of credit card payment
We arrange a claim stop of a credit card.
By a card issuer's bundle day, you may once have to pay the total of price for items. In that case, it is repaid from a credit card company after the next month.
In the case of PayPal payment
We arrange the claim stop of PayPal.