Delivery

For a list of countries and regions that EMS service is available in, please refer to the Japan Post website:EMS Countries and Areas
Custom tax or VAT may occur depending on your country or region.

EMS(Express Mail Service) charges will go up June 1, 2016.
We revised our shipping charge with the decision.

Returning and exchange Policy

Due to our international shipping process, we are unable to provide returns or exchanges on products.
Before making your purchase, please check over the details of your order.
If there are any details you are unsure of, please make an inquiry to customer support before your order.
We take all necessary measures to ensure a quality service, however in the rare case that:

• the item has incurred damage
• the received item is different from the order

Please contact customer support within 10 days.

Only in these cases can we provide an exchange service, at no extra cost.
Refunds will be issued by the same method as the original payment.
For credit card payments, refunds will be made within one week.

※Timing of the refund will depend on the credit card company.

Returning Policy

The returns process is as follows:
E-mail us at : support@ml.mid-jp.com -> Send items for return -> Check items -> Process refund
(Phone us at : 81-58-255-5256)

Please return the items you wish to refund to the following addresses.
TO: Manches Co., Ltd. MID INTERNATIONAL ECshop
3-8 KORAN,
Gifu-city,Gifu 500-8686 JAPAN

Refund method

• We proceed with the refund process after confirmation of the items being returned.
• In the case of payment via credit card, we will claim a stop of payment processing. Please follow up with your credit card issuer to enquire about their refund policy.
• In the case of payment via PayPal, we will claim a stop of payment processing. The payment will be refunded to your PayPal account within 7 business days.